The Spanish Group Reviews: Is There a Better Translation Agency Alternative?

Overview of The Spanish Group

The Spanish Group is a translation company serving diverse industries and customer needs. They specialise in certified, legal, academic, and website translations. Whether you require translations for business, legal contracts, admission processing, or immigration, the Spanish Group can help. 

They pride themselves in providing high-quality translation services for individuals and businesses. Moreover, this company has ISO 9001:2015 and ISO 17100:2015. It is also a member of the American Translators Association (ATA), which shows it follows best practices and quality processes. 

But that's not all. This leading translation agency is a trusted provider of USCIS-certified translation. You can also translate your documents into over 90 languages through the Spanish Group Translation services.  

The Spanish Group offers a variety of language services, including:

• Certified translations: This service is for people who need immigration-compliant translation services. You can translate birth certificates, marriage certificates, criminal records, medical records, and more. These translations comply with USCIS and other immigration agency requirements.
• Legal translation services: This service is for legal professionals, businesses, or individuals who need to translate contracts, agreements, and official legal documents. 
• Academic translations: This service is for people travelling to study in another country. It covers diplomas, transcripts, academic research, and other documents that might require translation. 
• Website localisation: This service allows businesses and individuals to deliver website information in multiple languages. It allows you to adapt websites for different markets. It's ideal for blog posts, website copy, and other content. 
• Business & marketing translations: This service is for businesses that want to translate internal or external documents. It covers corporate reports, brochures, internal memos, employee manuals, patents, social media content, and advertisements.

Spanish Group translation services stand out because of their fast turnaround time. The translation agency advertises a 24-hour turnaround time, with expedited delivery within a shorter period. However, Translayte, an alternative agency offers a 12-hour turnaround time which is faster than the Spanish Group. 

The Spanish Group reviews 

The Spanish Group reviews are mostly positive, with varying ratings across platforms. Most reviews commend their high-quality translations, excellent customer service, prompt turnaround times, and competitive pricing. We analysed some reviews from Trustpilot, Shopper Approved, and the Spanish Group reviews page. Here's what you should know

On shopper-approved

The Spanish Group translation services have a 4.9-star rating from over 1000 customers on Shopper Approved. This platform hosts various comments on The Spanish Group translation services. 

On Trustpilot

The Spanish Group Translation services have a 4.4-star rating from over 300 customer reviews on the Trust Pilot. Over 82% are 5-star ratings while 12% have 1-star ratings. 

Common strengths 

• Professionalism: Some user praised the translation agency for their professional approach and handling of the request
• Customer service: Some reviews commended the customer support for helpful times and response
• Affordable pricing: Some reviews praised the pricing as affordable rates
• Fast turnaround time: Most positive customer reviews mentioned receiving their translation fast and accurately

The Spanish Group Translation reviews complaints

Despite having a strong reputation and positive reviews, The Spanish Group had a few recurring complaints. Here's some

• Customer support issues: Some customers have complained about difficulty contacting customer support, especially when obtaining refunds. (source) (source)
• Translation accuracy: A few users mention translation errors, requiring additional revisions. (source) (source)

The Spanish Group has many satisfied customers, as evidenced in the customer reviews. However, there were a few complaints about accuracy and customer support. Translayte is an alternative translation agency you should consider if you value prompt customer service. They offer a 12-hour turnaround time, a quality assurance process, and 24/7 customer support. 

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How much does The Spanish Group cost?

The Spanish Group translation services cost $0.10 per word or $28 per page. However, these prices might vary based on your documents, language pair, complexity, and additional services. 

Here are a few scenarios where prices might be higher 

• You'll have to pay extra charges if you want an expedited certified translation.
• A certified translation that requires additional services like notarisation attracts an extra $19.99.
• You will pay a higher cost if your document translation requirements include a physical copy. This fee varies depending on the delivery agency they use and your location.

These are a few cases where prices might be higher. However, you should always request an instant free quote from the translation agency. This will help you know what your translation will cost and avoid hidden or extra charges. 

How long does The Spanish Group take to complete translation projects?

The Spanish Group claims to provide translations within 24 hours for documents with three pages or fewer. They also offer same-day and even one-hour translations for urgent requests. However, sometimes, you might experience delays or wait longer than 24 hours to receive a translation. Translayte guarantees a 12-hour delivery time for standard projects, which is valuable when you need an urgent translation.

Is The Spanish Group legitimate?

The Spanish Group is a legitimate translation agency that specialises in certified and professional translations. It has an "A" BBB rating and positive customer reviews on Shopper Approved and Trustpilot. Moreover, this translation agency also has ISO 9001:2015 and ISO 17100:2015 certifications, which show it follows quality standards. 

However, unlike the Spanish Group, Translayte is also a member of the Association of Translation Companies (ATC) and the EU Association of Translation Companies (EUATC).

Is The Spanish Group accepted by USCIS?

The Spanish Group translation services comply with USCIS requirements, which means you can use the translated documents for immigration purposes. However, Translayte's certified translation services comply with UKVI, IRCC, and other global agency requirements.

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Is The Spanish Group a certified translator?

The Spanish Group isn't a certified translator. They are a translation agency with ISO 9001:2015 and ISO 17100:2015 certification that uses certified translators to translate your documents. The ISO certification is recognised as an international standard for translation service providers. Additionally, this certification ensures they meet high-quality translation and accuracy standards.

Comparison: The Spanish Group vs. Translayte

So, who is the top translation company? The Spanish Group or Translayte? Well, let's compare their services, turnaround time, quality assurance, and customer support. 

Both The Spanish Group and Translayte offer amazing value for their customers. However, Translayte stands out with its 12-hour delivery and 24/7 customer support services. This makes it an ideal translation agency alternative if you need to translate documents for immigration, legal, or business needs.  

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Why Translayte is the better choice

Translate is one of the top translation companies for translating immigration, business, technical and other documents. This translation agency has a 4.7-star rating on Trustpilot from over 7000 customers. Here's why you should choose Translayte for certified translation services

Certified translations accepted by USCIS & global authorities

Translayte provides certified translations that follow immigration agency requirements and format. Each certified translation includes a signed certification page to confirm accuracy and authenticity. 

This ensures that they meet strict requirements for official use, and you avoid any delays or extra costs due to rejection. Some agencies that accept Translayte certified translations are

• USCIS (United States Citizenship and Immigration Services)
• UK Home Office & HM Passport Office
• IRCC (Immigration, Refugees, and Citizenship Canada)
• Embassies & courts worldwide

Competitive & transparent pricing

One of the features you will notice when you visit the Translayte website is that they display their translation pricing. The rates start at $0.10 per word for professional translation and $25 for certified translations. 

From the beginning, you can see what it will cost to translate your document and any additional cost. There are no hidden charges, and you can also request an instant quote if you are unsure of your document length or have special requirements. 

Additionally, unlike The Spanish Group translation services with a fixed $0.10 per word, Translayte offers tiered pricing based on the level of service needed. This allows you to choose an option that fits your budget and needs.

Faster turnaround times

Translayte guarantees a 12-hour turnaround time for standard translations, which is faster than The Spanish Group's 24-hour timeline. You can also request expedited delivery if you need the translation done urgently. Translayte uses AI-powered workflows and native human translators to streamline the translation process, allowing them to deliver on time without sacrificing quality. 

Exceptional customer support 

Translayte outperforms The Spanish Group in customer support by providing 24/7 services. You can contact the Translayte team on live chat, email, phone, and WhatsApp and get prompt, professional responses. But that's not all. English speakers can also communicate seamlessly by switching to any of the multiple language options available on the platform. 

Advanced quality assurance process

Translayte ensures high-quality results with a multi-step quality control process. This feature is most valuable when you need legal, medical, and official translations, where accuracy is a vital mandatory requirement. 

Translate uses native speakers with subject matter expertise and proofreaders to ensure quality delivery. This rigorous process eliminates inaccuracy and ensures you don't have challenges like document rejection.

Key takeaways

While The Spanish Group provides certified translations at competitive pricing, Translayte offers a faster turnaround time without compromising quality. You can also access additional services like notarisation, Apostille, and physical document delivery. Generally, both translation agencies have solid services and offers. However, if you value fast delivery, active customer support, and reliable translation services, Translayte ticks all the boxes.

Request a free quote to start your translation.